Returns & Exchanges
At Haxea, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing